Refund and Returns Policy​
The US clothing market is highly competitive, and a customer – friendly refund and returns policy can set a retailer apart.  In general, most clothing retailers in the US offer a return or exchange option within a specified period, typically ranging from 14 to 60 days after the purchase date.​
For returns, the policy should clearly state the condition of the clothing that is acceptable for return.  In most cases, the item must be unworn, unwashed, and with all tags attached.  Some retailers may also require the original receipt or proof of purchase.  If the customer is returning an item because it is defective or damaged, the retailer is usually obligated to provide a full refund or a replacement, regardless of the return window.​
When it comes to exchanges, the policy should detail how the process works.  Customers may be able to exchange an item for a different size, color, or style, subject to availability.  Some retailers may offer free exchanges, while others may charge a small fee for shipping the replacement item.​
In terms of refunds, the method of reimbursement depends on the original payment method.  If the purchase was made with a credit card, the refund will typically be credited back to the card within a few business days.  For debit card payments, the refund may take a bit longer to process.  In cases where the customer paid with a gift card or store credit, the refund will be issued in the form of store credit.​
Retailers also need to consider the cost of returns.  To mitigate this, some may offer prepaid return labels, while others may require the customer to pay for return shipping.  However, if the return is due to a retailer error, such as sending the wrong item, the retailer is responsible for the return shipping costs.